Privacy Policy

Redtradeflex (“FansCity” or “we”) is strongly committed to protecting your privacy and complying with your choices. Both personal and non-personal information collected is safeguarded in accordance with the highest privacy and data protection standards adopted worldwide.

Our commitment

  • Your information will not be shared, rented or sold to any third party.
  • We use state-of-the-art security measures to protect your information from unauthorized users.
  • We give you the possibility to control the information that you shared with us (opt-out).

Notice

We will ask you when we need information that personally identifies you (personal information) or allows us to contact you. Generally, this information is requested when you register an account on the Website (https://fanscity.com/) and/or use our services. We use your personal information for four primary purposes:

  • To make the Website easier for you to use.
  • To help you quickly find services or information.
  • To help us create content most relevant to you.
  • To alert you to any upgrades, special offers, updated information, and other new services from FansCity.

Consent

When you provide your personal information, you consent that it can be used for the purposes set out in this Privacy Policy and that FansCity is an authorized holder of such information. If you choose not to register or provide personal information, you can still use our Website but you will not be able to receive additional services or access certain areas that require registration. When you register your account, you are providing your consent to occasionally receive information from us. In each communication from us you will have the opportunity to unsubscribe from further communications; alternatively, you may contact us to express your choices at help@fanscity.com

Security of information

FansCity is strongly committed to protecting your information and ensuring that your choices are honored. We take strong security measures to protect your data from loss, misuse, unauthorized access, disclosure, alteration, or destruction. All sensitive data is stored behind multiple firewalls on secure servers with restricted access.

Retention of information

We retain information as long as it is necessary to provide the services, subject to any legal obligations to further retain such information. Information associated with your account will generally be kept until it is no longer necessary to provide the services or until you ask us to delete it or your account is deleted, whichever comes first. Additionally, we may retain information from deleted accounts to comply with the law, prevent fraud, resolve disputes, troubleshoot problems, assist with investigations, and take other actions permitted by law. The information we retain will be handled in accordance with this Privacy Policy.

Information collected

To provide you with the services, we need information about you. If you use FansCity services, you are in control of what information we collect about you, but if you choose not to share your information, you may not be able to access or use some of our services.

We will collect information about you when you use our services; register an account with us; ask for information from us or give us testimonials or other feedback.

We may collect, store and use the following kinds of personal information:

  • information about your computer and about your visits to and use of our website (including your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation paths);
  • information that you provide when registering on our website;
  • information that you provide when completing your profile on our website (including your name, mobile phone number, profile pictures, gender, date of birth, and other information set in your profile fields);
  • information that you provide for the purpose of subscribing to our notifications (including your name and email address);
  • information that you provide when using the services on our website, or that is generated in the course of the use of those services (including the timing, frequency and pattern of service use);
  • information relating to any purchases you make of our goods and/or services or any other transactions that you enter into through our website (including your name, address, telephone number, email address and card details);
  • information about login details related to your personal accounts with social media and other resources;
  • information that you post to our website for publication on the internet (including your user name, your profile pictures and the content of your posts);
  • information contained in or relating to any communication that you send to us or send through our website (including the communication content and metadata associated with the communication); and
  • any other personal information that you choose to send to us.

How we will use information we collect about you

Your information is never shared outside FansCity without your permission. Inside FansCity, data is stored behind multiple firewalls on secure servers with restricted access.

When you give us information while using FansCity services, we will use it for the purposes set out in this Privacy Policy.

We may use your personal information to:

  • administer our website and business;
  • personalize our website for you;
  • enable your use of the services available on our website;
  • send you non-marketing commercial communications;
  • send you notifications;
  • send you marketing communications (you can inform us at any time if you no longer require marketing communications);
  • deal with enquiries and complaints made by or about you relating to our website and/or services rendered;
  • keep our website secure and prevent fraud; and
  • verify compliance with the Terms of Service governing the use of our website.

How to opt-out

We provide users with the opportunity to opt-out from receiving updates on our products, services, and other communications from us. You can opt-out by clicking on the link provided in our electronic mailings or by contacting us at help@fanscity.com

Who we may share your personal information with

To provide appropriate, timely and effective services, we may share basic information about you between services within FansCity. This is so we can keep our information on you as up to date as possible and so we can improve our services to you. However, we ensure that staff within FansCity can only access the information they need to do their job.

Sometimes the law requires that we have to pass on your personal information to a third party.

We will not sell or give your personal information to a third party for marketing purposes unless we have your permission.

How to keep your information up to date

You can view and update your personal details quickly and easily by logging into your account.

Cookies

The Website uses cookies to better your experience while visiting the Website. Cookies are small files saved to the user’s computer hard drive that track, save and store information about your interactions and usage of the Website. This allows FansCity, through its server to provide you with a tailored experience within this Website. You are advised that if you wish to deny the use and saving of cookies from this Website to your computer hard drive you should take necessary steps within your web browser security settings to block all cookies from this Website.

Сhanges to this Privacy Policy

If we make changes to this Privacy Policy, we will post these changes here so that you are always aware of what information we collect, how we use it and under what circumstances, if any, we disclose it.

Questions or comments

If you have questions or comments about this Privacy Policy, please contact us at help@fanscity.com